Refunds & Returns

1. Return Window

We want you to love your purchase! If you're not completely satisfied, you may request a return within 15 days of receiving your order.

To be eligible for a return:

  • Your item must be unused, unworn, and in the same condition that you received it.

  • It must be in the original packaging, with all tags attached.

2. Non-Returnable Items

We do not accept returns on:

  • Sale or clearance items

  • Gift cards

  • Intimate or sanitary goods (e.g., underwear, swimwear)

  • Personalized or custom-made products

3. How to Request a Return

To initiate a return, please email us at Nurviaofficial.com@gmail.com with the following:

  • Order number

  • Reason for return

  • Photos (if applicable, such as for damaged items)

We will provide instructions on how to return your item. Please do not send your item back without contacting us first.

4. Refunds

Once your return is received and inspected:

  • We will notify you via email about the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within 5–10 business days.

Note: Shipping costs are non-refundable. If you received free shipping, the original shipping cost may be deducted from your refund.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at Nurviaofficial.com@gmail.com.

6. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item sent, defective product).

  • We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank or credit card account again.

  2. Contact your payment provider.

  3. If you’ve done all of this and still have not received your refund, contact us at Nurviaofficial.com@gmail.com.

8. Contact Us

For questions or help with your return, contact:

NURVIA LLC
Email: Nurviaofficial.com@gmail.com
Address: 30 N Gould St #54358, Sheridan, WY 82801, US